Audium Call Services handles high-volume IVR application deployments in a mission-critical environment, with extensive administrative and operational tools to ensure maximal availability.

Call Services deploys as a web application in the J2EE/J2SE application server to drive the caller experience. Using voice applications built in Audium Studio, Audium Call Services interacts directly with any supported VoiceXML Gateway, and external applications and databases, to dynamically manage and deliver a world-class user experience to every caller.

Flexible Deployment Options

Audium works closely with all major VoiceXML gateway vendors to guarantee full interoperability. Audium’s plug-in Gateway Adapter technology dynamically renders the proper markup for every gateway and speech recognition engine so that every caller experience is the same. 

Audium applications scale across multiple systems and data centers, can target multiple voice gateways, and can be load balanced for high-availability. Applications need only be written once, and then deployed anywhere in a distributed fashion for failover, redundant, hot-standby, hot-site disaster recovery, or other high-availability or recovery configurations.

Powerful OAM&P 

Audium OAM&P (operations, administration, management, and provisioning) provides the support that experienced voice professionals need to keep voice services running in a mission-critical environment.

• Graceful start-up, shut down, suspend, and upgrade capabilities allow voice applications to run non-stop
• Real-time application and call statistics and event/failure notification
• Real-time status information
• Extensive logging capabilities for billing and application statistics or full audit history
• Centralized logging option consolidates logging for all Audium systems at a single source in real-time
• Flexible administration rights allow administrative delegation that fits established administrative hierarchies in enterprises and allows customers to run and maintain their own applications on an Audium-powered IVR service bureau

Integration with existing software resources 

Audium enables intelligent applications that integrate with existing enterprise software infrastructure. Audium leverages technology such as application infrastructure and business intelligence to drive a dynamic, personalized IVR experience. By reusing existing software assets, Audium simplifies the development of advanced applications that provide a consistent customer experience across channels.