Q: How do I use the Audium Knowledge Base? A: The Audium Knowledge Base is located at http://kb.audiumcentral.com, and is the first place you should look for answers to support questions. It contains comprehensive information about Audium technical information, troubleshooting Audium software, and voice application development and deployment best practices. You can either browse the Audium Knowledge Base by category, or search for a specific topic. The Audium Knowledge Base is updated regularly to address new software releases and commonly-asked questions.
Q: How do I use the Audium Support Center? A: The Audium Support Center is located at http://www.audiumcentral.com/supportcenter and provides discussion forums that allow the Audium user community to post questions and ask for assistance from Audium and each other. Software downloads, sample code, and tutorials are also available here. Registration is free, and requires a company name and valid corporate email address.
Q: How do I use Audium Direct? Audium Direct is our priority web ticketing incident resolution system, located at http://support.audiumcentral.com. Open a ticket in Audium Direct if you can’t find the answer to your support question in the Audium Knowledge Base or Audium Support Center. Audium Direct is available only to customers with a current maintenance contract. You can find an account request form in the Audium Support Center at http://www.audiumcentral.com/supportcenter/viewtopic.php?t=1323
Q: Do I have a current maintenance contract? A: If you are unsure about your current support status, please contact your account representative.
Q: What is Audium Premium Support? A: Audium Premium Support is our advanced support offering, and provides advanced support services on a per-project basis. Premium support offerings include comprehensive debugging services, software installation, and the design, implementation, and support of custom elements, as well as packages of incident-based telephone support.
Q: How do I request Audium Premium Support? A: To request Audium Premium Support, open a ticket in Audium Direct describing the services you’d like, or contact your account representative. Payment options for Premium Support are flexible, and include credit card and purchase order.
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