arrow Products
Products Print E-mail

a-ball.gif

 

Intelligent Voice Applications

Today's IVR systems have come a long way from the clunky, one-size-fits-all menu trees that frustrate customers. Businesses can now deliver intelligent, personalized self-service over the phone, allowing customers to efficiently and enjoyably retrieve the information they seek.

Audium is the leading voice application creation and management environment that allows you to provide applications that deliver the sophisticated telephone self-service your customers want. By harnessing the power of VoiceXML, Audium enables you to:

  • Generate callflows dynamically to provide a personalized, relevant experience to customers based on business rules or information form previous interactions.
  • Integrate your IVR with enterprise technology to power intelligent applications with existing software infrastructure investments.
  • Update and modify your applications easily to respond to business needs, and optimize your customers' experience.
  • Enable a complete view of customer interactions through built-in monitoring and logging capabilities.
  • Plug speech in where you need it to create a customer-friendly interface.

Design. Build. Launch. Manage. Improve. All within one product suite.

Audium software's two components work together to power voice applications in an enterprise, carrier or service bureau environment: Audium Studio, a powerful, extensible IDE, and Audium Call Services, an application management, monitoring, and delivery environment. Audium puts you in control of your voice applications with the resources to manage the full application lifecycle - from design to launch and beyond.

  • An intuitive drag-and-drop environment, based on Eclipse™, provides a powerful IDE to create and edit VoiceXML applications.
  • Team productivity tools to simplify project management and speed development times.
  • A built-in library of reusable components that you can extend with modules from third-party developers or your own custom-built components.
  • Source control and code editing based on the proven developer tools native to Eclipse.
  • Standardized OAM & P provide centralized management for complex, high-volume deployments.