Customer Care Print E-mail
Audium Customer Care is more than a point solution to address specific problems – it’s a multi-tiered training and support system that ensures the continual success of your voice applications. We deliver the answers you need about Audium software when and how you need them with our integrated training and support packages.
Whether it is answering questions that help you use Audium most effectively, or reacting quickly to solve production issues immediately, Audium provides outstanding assistance delivered by experienced engineers who are also some of the best developers in the industry.

Audium Knowledge Base

Our searchable, online, self-service support website is available to everyone, and is the first place to go with questions about using Audium software. It is updated regularly to provide comprehensive information about common support issues.

Audium Direct

Our priority web ticketing incident resolution system. Fast and accurate responses are available 24 hours a day, 7 days a week, from Audium's experienced support staff. For businesses with mission critical production applications, Audium Direct ensures maximal uptime with our swiftest incident resolution.

Audium Support Center

Our discussion forums where customers and evaluation users can post questions and ask for assistance when a resolution cannot be found in the Audium Knowledge Base. Software downloads, sample code, tutorials, and much more are also available here. Registration is free.

Audium Premium Support

Our advanced support offering, designed to help ensure that your projects finish on time, every time. Includes comprehensive debugging services, software installation, the design, implementation, and support of custom elements, and much more. Expedited service is available.

Audium Training

We offer a variety of classes to help users of all levels get the most out of our software. All courses incorporate our experience building voice applications and are limited in size to guarantee each student the opportunity to maximize their Audium classroom experience with close instructor-student contact and ample time to ask questions. We hold regularly scheduled classes in New York City and around the world, or on your site:

  • Audium Overview
  • Audium Installation and Administration
  • Audium Boot Camp
  • Audium Advanced Application Creation

 Click here for more information on our class topics and schedules.