Adaptive Audio™ Components Now Available as Audium Elements™ Print E-mail
Building a customer-friendly IVR is about more than adding speech; it also requires providing intelligent, personalized applications tailored to the individual needs of customers. Adaptive Audio™ technology allows applications to tailor themselves to the comfort level of an individual caller to deliver more efficient service to customers, with shorter average call times, and more calls handled automatically.

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Adaptive Audio software:
  • Monitors the response times and accuracy of callers in real-time
  • Adjusts the speaking rate and/or content to match individual caller skills
  • Includes an auto-Learn mode for self-calibration
  • Generates reports showing application weaknesses and caller performance

As Audium Elements, Adaptive Audio’s functionality is encapsulated into easy to deploy modules, which plug seamlessly into new or existing Audium applications.  The result is intelligent, personalized applications that adapt themselves to the comfort level of individual callers.