Interactive Digital's patented Adaptive Audio software dynamically adjusts the speaking rate and message content of IVR applications in real time based on individual caller behavior. This personalizes the call experience as it happens, creating a friendlier, more responsive customer experience. The benefits of Adaptive Audio include shorter IVR calls, increased call automation, reduced costs and improved customer satisfaction.

Companies implementing Adaptive Audio often experience reductions of 7%-13% in average call times, including a large retail banking institution that reduced IVR call duration from an average of 90 seconds per call to 84 seconds, and a public transportation company that realized savings of 24 seconds per call on a 174 second IVR script with the product.

“Adaptive Audio’s technology provides a valuable tool for creating a personalized IVR experience that callers will genuinely choose to use, and we’re pleased to be able to offer it to our customers.” said Michael Bergelson, CEO of Audium.

“Adaptive Audio has a proven track record for shortening automated calls by up to 15 percent. Additionally, the product has demonstrated success at increasing the number of calls contained within the IVR. By offering the ability to deploy Adaptive Audio as a drag-and drop addition within the most popular VoiceXML development and management environment, we’ve significantly reduced the barriers to deploying a more responsive and customer-friendly IVR,” said Daniel O’Sullivan, CEO of Interactive Digital.

The joint solution is currently available from Audium; for more information, contact Audium Sales at +1 212 609 4000 to request a live demonstration.

About Audium
Audium is the worldwide leader in packaged VoiceXML application software, enabling intelligent, personalized voice applications using open standards and reducing costs. Audium's core products give customers a powerful way to build, run, manage and improve IVR systems that work seamlessly with enterprise applications and data, and have been recognized as the industry's leading VoiceXML development software. By extending Eclipse and standard Java infrastructure such as WebSphere and WebLogic, Audium software drives highly complex IVR and speech applications.

Audium has offices in New York, Boston, and Sydney.

About Interactive Digital
Interactive-Digital is a pioneer in Adaptive Technology for IVR Systems. Our focus is on improving VUI Performance for hosted and on-premise voice solutions. Our patented Adaptive Audio process personalizes IVR calls in real-time by automatically adjusting voice playback speed and content based on exhibited user skills. This software-only process has proven effective in shortening calls and improving containment rates in the IVR. The company licenses it’s Adaptive Audio and other patented technologies to Contact Centers worldwide directly and through its technology and distribution partners.

To learn more, visit http://www.interactive-digital.com.