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Audium was founded in 1999 on the principle that automated customer service systems should be smarter about serving customers – meeting their needs efficiently and enjoyably. It’s just good customer service, which leads to greater customer satisfaction and higher customer loyalty and retention rates. We help companies create a competitive advantage in the customer contact center, starting with making interactive voice response (IVR) systems smarter. IVRs are the automated systems that typically answer calls in a customer contact center and offer self-service options to callers, like flight status or bank balance. We provide key technology that links your web and application infrastructure into your telecommunications systems. So, all of the software resources available in your IT application infrastructure today can be used to increase the sophistication and helpfulness of your IVR applications. No longer do you have to write separate interfaces, manage separate data models, or manage different processes to take advantage of all of the investment made in corporate business information systems. Your IVR simply plugs into your service-oriented architecture and web services, and takes advantage of more modern technologies such as SOAP and XML. It’s something most IVR development environments today just can’t do. With Audium, you can create, prototype, test, deploy, manage, scale and improve your IVR applications with a software suite that works with small or large development teams and your existing web and application server infrastructure. Audium uses VoiceXML (a W3C markup standard analogous to HTML) so you know that your applications are compliant with the most accepted and most deployed IVR markup language. Audium allows you to move from your proprietary IVR development and deployment environment to a standards-based environment. You can deploy applications you create with Audium onto any of the major next-generation IVR systems on the market today, and all of your applications run and scale on commonly accepted application infrastructures from most major vendors. Plus, you can use either touch tone, or speech recognition, or a blend of both. Since speech isn’t a prerequisite for moving to Audium, anyone using IVR applications can use Audium to create smarter applications. Come see how Audium is making the entire contact center smarter and more integrated with your business. For more information, contact one of our worldwide offices:
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