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Platform Compatibility

Audium works closely with all major VoiceXML gateway vendors to guarantee full interoperability. Audium’s plug-in Gateway Adapter technology dynamically renders the proper markup for every gateway and speech recognition engine so that every caller experience is the same. 

Audium applications scale across multiple systems and data centers, can target multiple voice gateways, and can be load balanced for high-availability. Applications need only be written once, and then deployed anywhere in a distributed fashion for failover, redundant, hot-standby, hot-site disaster recovery, or other high-availability or recovery configurations

Comprehensive platform compatibility provides the best protection for your investment against VoiceXML standard changes or gateway software upgrades – just update your gateway adapter preferences, instead of rewriting your applications.

Team Project Tools

Audium includes the full suite of tools necessary to accommodate and manage teams of all sizes working on many applications simultaneously, including:

  • Embedded business and technical requirements
  • Check in/Check out project components
  • Integration with source code control systems
  • User-customizable workspace to match project views to job function

Integration with existing software resources 

Audium enables intelligent applications that integrate with existing enterprise software infrastructure. Audium leverages technology such as application infrastructure and business intelligence to drive a dynamic, personalized IVR experience. By reusing existing software assets, Audium simplifies the development of advanced applications that provide a consistent customer experience across channels.