100% VoiceXML

Using Studio to build applications doesn’t require you to think about low-level coding concerns, but the result is still a 100% VoiceXML-compliant script. With Audium, you can take advantage of all of the benefits of a standards-based IVR, including easy integration with web services and XML, and flexibility to run your applications against multiple platforms.

Platform Compatibility

We work closely with all major VoiceXML platform vendors to guarantee full interoperability. Audium’s plug-in Gateway Adapter™ technology renders VoiceXML targeted to your combination of gateway and speech recognition engine so that every caller experience is the same, giving you the flexibility to host your applications in multiple environments.

Comprehensive platform compatibility provides the best protection for your investment against VoiceXML standard changes or gateway software upgrades – just update your gateway adapter preferences, instead of rewriting your applications.

Powerful OAM&P 

Audium OAM&P (operations, administration, management, and provisioning) provides the support that experienced voice professionals need to keep voice services running in a mission-critical environment.

• Graceful start-up, shut down, suspend, and upgrade capabilities allow voice applications to run non-stop
• Real-time application and call statistics and event/failure notification
• Real-time status information
• Extensive logging capabilities for billing and application statistics or full audit history
• Centralized logging option consolidates logging for all Audium systems at a single source in real-time
• Flexible administration rights allow administrative delegation that fits established administrative hierarchies in enterprises and allows customers to run and maintain their own applications on an Audium-powered IVR service bureau

Integration with existing software resources 

Audium enables intelligent applications that integrate with existing enterprise software infrastructure. Audium leverages technology such as application infrastructure and business intelligence to drive a dynamic, personalized IVR experience. By reusing existing software assets, Audium simplifies the development of advanced applications that provide a consistent customer experience across channels.